Planning for Call Management Features

Topic Last Modified: 2010-07-18

Enterprise Voice call management features control how incoming calls are routed and answered. Microsoft Lync Server 2010 provides the following call management features:

• Call Park: Allows voice users to temporarily park a call and then pick it up from the same or another phone.

• Response Group: Routes incoming calls to groups of agents by using hunt groups or interactive voice response (IVR) questions and answers.

• Announcement: Plays a message for calls made to an unassigned number, or routes the call elsewhere, or both.

If you plan to deploy Enterprise Voice, you can choose to implement any or all of these call management features.