Azure AI Document Intelligence
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
1,724 questions
500 Internal Server Error while hitting azure prebuilt-document sync analyse endpoint. Async endpoint works just fine.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 77%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Persistent Coder
0
Reputation points
Facing the same issue with general document api as here
Async endpoint works but sync endpoint throws
errorResponseHttpStatus='500' errorCode='UnhandledEndpointException'
Using mcr.microsoft.com/azure-cognitive-services/form-recognizer/document-3.0 along with
mcr.microsoft.com/azure-cognitive-services/form-recognizer/layout-3.0
I have checked the CPU and memory both are under control. Im not sure what additional configurations are required, i just followed the offical tutorial from here :
{count} votes
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romungi-MSFT 46,911 Reputation points Microsoft Employee2024-11-12T08:46:14.04+00:00 @Persistent Coder I think the error could be related to a scenario where sync call is not supported for the container endpoints. Which method are you trying to call from your client in this case?
One setting that you could try is to enable Debug level logs as mentioned here while starting the container. Which essentially means updating the YAML file for the containers with logging info under environment and restarting them. This should give more information on the failure.
environment: - EULA=accept - billing={FORM_RECOGNIZER_ENDPOINT_URI} - apiKey={FORM_RECOGNIZER_KEY} - Logging:Console:LogLevel:Default: Debug -
Persistent Coder 0 Reputation points
2024-11-13T07:23:26.49+00:00 @romungi-MSFT I have changed log level to Debug, but i don;t see any specific details as such. Sharing the log which got printed.
Caught Endpoint POST API [Analyze] exception SubscriptionId='' RequestId='9c0b808f-6d52-4b1f-8a16-230c88505f32' Timestamp='' buildVersion='1.2.1187.0-20241022.6-786a24c3#' hostId='b98cc4949cfd' serviceName='formrecognizerkvp' namespace='vdi' Namesapce='vdi' operationId='9c0b808f-6d52-4b1f-8a16-230c88505f32' errorResponseHttpStatus='500' errorCode='UnhandledEndpointException'
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romungi-MSFT 46,911 Reputation points Microsoft Employee
2024-11-13T07:47:01.2933333+00:00 @Persistent Coder what is the method that you are calling in this case? Since you mentioned another async call worked with the container setup, it would be helpful to check and understand if the method that fails is supported by container endpoints.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 11%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jason 0 Reputation points2024-11-13T07:56:53.0866667+00:00 @romungi-MSFT The endpoint which works is :
/formrecognizer/documentModels/prebuilt-document:analyze?api-version=2022-08-31
the one which fails is
formrecognizer/documentModels/prebuilt-document:syncAnalyze?api-version=2022-08-31
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romungi-MSFT 46,911 Reputation points Microsoft Employee
2024-11-13T08:40:27.74+00:00 @Persistent Coder Can you try the earlier image before 11/07/2024 and check if it works?
For Document image:
For Layout Image:
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