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As part of Microsoft Founders Hub, I have Github credits, when I pressed redeem, the pop-up showed an error, how do I claim my credits, How do I activate the free licenses for a year?
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Hi Manish Choudhary,
Thank you for reaching out to us on the Microsoft Q&A forum.
Log into the Microsoft for Startups Founders Hub, go to the Benefits tab, and select Redeem in the Azure sponsorship benefits section. This is a common step to ensure that the credits are properly linked to your account
There isn't a direct way to reset your redemption history. However, the support team should be able to assist you with any issues related to your account and credits.
Please open a support ticket with the Founders Hub support team by following these steps: https://foundershub.startups.microsoft.com/signup?drawer_open=truePlease click on "Support" on this page to submit support ticket.
Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Hi Manish Choudhary,
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions. If your issues have been resolved, kindly accept the answer by clicking the Accept Answer and Upvote buttons on the post.
Thank you!
I did raise a ticket as requested, but dont have a resolution yet. Best would be to get on a quick support call and solve this. I am on +15084290819
Hi Manish Choudhary,
Could you please share the support ticket number with us? This will allow us to check internally and assist you in resolving the issue.
2411120040008898
This is what I received, but no response after, the solution proposed below didn't work
Hello Manish,
Thank you for contacting Microsoft for Startups.
My name is Johnson R member of the Microsoft for Startups Team
You may reach me using the contact information listed below, referencing the SR number 2411120040008898.
I have reviewed your query and understand that you are unable to redeem GitHub benefit.
Please login to the GitHub Portal in an incognito window firstly then sign-in to the Founders Hub Portal and try redeeming the benefit.
Let me know if you were able to redeem the benefit.
Kind Regards, Johnson R Support Engineer Microsoft for Startups Program Support Customer Service & Support Email: v-johnsonr@microsoft.com Mon-Fri: 5PM – 2AM IST How to Apply?| Support Center| Create a case