Sell Office 365 Government GCC for CSP subscriptions to qualified customers

  • Article

Appropriate roles: Admin agent | Sales agent

Overview

Microsoft partners in the Cloud Solution Provider program (CSP) can sell Office 365 Government GCC for CSP subscriptions to qualified customers. Office 365 Government GCC for CSP is designed for the unique needs of US government organizations. It provides all the features and capabilities of Office 365 services in a segmented government cloud community that enables organizations to meet US government compliance and security standards.

Important

Before you can sell Office 365 Government GCC for CSP subscriptions, your company must be approved to sell to qualified customers. And, before customers can buy and use Office 365 Government GCC for CSP subscriptions, they must meet eligibility requirements. See partner and customer eligibility criteria for important information.

Sell Office 365 Government GCC for CSP subscriptions

After your company has been approved to sell Office 365 Government GCC for CSP offers, you can start selling to customers using Partner Center.

Validate CSP partners and customers for Office 365 government GCC

This section shows how Cloud Solution Provider (CSP) program direct bill partners can validate their eligibility or their customers' eligibility to participate in Office 365 Government Community Cloud (GCC) for the CSP program. For concerns or questions related to the validation process, see the Questions section. The eligibility criteria, validation process, and ordering steps for Dynamics 365, EMS, and Power BI offers are the same as for Microsoft Office 365 Government GCC. Partners and their customers who are already validated for Microsoft Office 365 Government GCC aren't required to go through another validation for these offers.

Note

Direct bill partner refers to direct resellers and indirect providers. If you're an indirect reseller, work with your indirect provider.

Partner validation process

Important

Enrolling your organization in the Cloud Solution Provider program is a prerequisite to being approved for Office 365 Government GCC for CSP.

  1. Navigate to the Office 365 Government GCC for CSP partner validation page, and complete the form. You'll receive a response via email within two business days that outlines next steps. Ensure you have your Commercial/Global Partner Tenant ID ready to complete this step.

    Note

    Some organizations also have an Azure GCC Tenant ID. Do not use this tenant ID.

    The Partner Tenant ID can be found in the partner's organization profile in Partner Center: Partner settings or Organizational profile labeled Microsoft ID.

  2. Once your organization is confirmed, Government_community_cloud appears as one of your organization's Reseller Qualifications in your partner profile.

Your organization is now enabled for GCC and can view customer GCC qualifications, transact, and create new GCC customers.

Customer validation process

New customer validation process

Once Microsoft Community Cloud is added to your reseller qualifications in your Partner Center profile (see Partner Validation Process), you're ready to add new customers and submit them for validation for the Microsoft Office 365 Government for CSP, where you can transact such offers.

  1. Sign in to Partner Center, select the Customers page, then select Add customer.

  2. Enter in the required customer information. In the Special Qualifications menu, select Government Community Cloud (GCC).

  3. The GCC Validation Code menu appears. Next to the menu description, select the What is this? link. (Because the customer is new, there are no Customer Validation options to choose yet.) A help dialogue appears.

  4. Select submit a new request in the dialogue text. The Office 365 Government GCC for CSP customer validation page appears.

  5. Complete the form on behalf of your customer, using your Commercial/Global Partner Tenant ID. It takes up to two business days to complete customer validation. During this time, Microsoft might contact the customer for additional information as part of the validation process. Once validation is complete, the customer's status is updated in their Partner Center account, and you can begin placing orders for GCC offers.

    Important

    All partner types (direct reseller, indirect provider, indirect reseller) can submit validation requests on behalf of their customers. However, the Commercial/Global partner tenant ID they use must be that of the transacting partner. For example, if you're an indirect reseller, you would use the Commercial/Global partner tenant ID of the indirect provider. Note that some organizations also have an Azure GCC Tenant ID. Do not use this tenant ID.

  6. Once the customer is validated, the customer's updated status appears in their Partner Center account, and you can place orders for GCC offers for this customer. See the Check customer validation status section for details.

Existing Microsoft Office 365 GCC customer not managed by your organization

If the customer you wish to place an order for isn't already in your Partner Center customer validation list, request a reseller relationship and have the customer approved. To learn more, see Connect with customers.

  1. To request a reseller relationship, from the Partner Center menu, select Customers > Request a reseller relationship.

  2. On the next page, review the draft email message.

    You can open the draft message in your default email application, or you can copy the message to your clipboard and paste it into an email. You can edit the text in the email, but be sure to include the link, because this link is personalized to connect the customer directly to your account.

    After you send the email to your customer, select Done.

  3. After the customer accepts your invitation, they'll appear on your Customers page in Partner Center, and you'll be able to provision and manage the service for the customer from there.

  4. See the Check customer validation status section to confirm the newly added customer is validated and ready for you to transact GCC offer orders.

Check customer validation status

  1. In Partner Center, select the customer, then select Account.
  2. If Government Community Cloud is displayed in the Special Qualifications section, the customer is validated for the Microsoft Cloud US Government.

Placing an order once customer is validated

Partners can purchase Office 365 Government GCC offers only for customers that are validated for Office 365 Government GCC.

New customer

  1. In the New customer Account Info screen, in Special Qualifications, select Microsoft Community Cloud (GCC).

  2. Select the appropriate Customer Validation item from the dropdown list.

    Note

    If you aren't seeing your customers' validation appear in the dropdown, then they have not been validated for GCC yet. See the Customer validation steps or contact the validation support team.

  3. Select Next: Subscriptions.

  4. Proceed to add products as per usual ordering process.

Existing customer

Partners can purchase Office 365 Government GCC offers for existing customers that they created or added to their partner Customer list via Request Relationship. Partners can verify the customers validation status by going to their Account info and viewing their Special Qualifications.

  1. Select the customer from the customer list.
  2. (optional) Verify the customer's Special Qualifications.
  3. Select Add Subscriptions to add new offers and services for GCC.
  4. Select the offer, then select Submit.

Questions

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