Teams On MAC Has issues with Audio and Screensharing even though upload bandwidth is more than 500 kbps + download is upto 8 Mbps

Venkata Nidumukkala 1

Teams Has issues with Audio and Screensharing even though upload bandwidth is more than 500 kbps + download is upto 8 Mbps

JimmyYang-MSFT 52,031 Reputation points Microsoft Vendor

2020-09-21T09:43:54.243+00:00

Hi @Venkata Nidumukkala !

Does this issue persist all the time?

Does anyone else have the same issue in your organization?

Do you have the same issue when you login in Teams web client?

1 answer

Venkata Nidumukkala 1 Reputation point

2020-09-21T09:49:46.503+00:00

Hi @JimmyYang-MSFT

This issue persist majority times. I suspected the issue might be with internet speed. But during that issue occurrence - I tried downloading a large file and it downloads pretty fast and all other apps also connects well except Teams.

Note: Also on the same Home internet WIFI - we have 3 devices connected via Teams (diff IDs) same time and Majority of the time issue resolves after disconnecting 2 other devices. But this way our work/calls gets impacted.

Thanks.
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JimmyYang-MSFT 52,031 Reputation points Microsoft Vendor

2020-09-28T00:19:14.62+00:00

Hi @Venkata Nidumukkala !

Can you hear audio when you are join in the meeting?

If this issue is persist only on one user, please try to clean your client cache file and restart it to see if it works.

https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10

JimmyYang-MSFT 52,031 Reputation points Microsoft Vendor

2020-10-01T09:52:28.377+00:00

Hi @Venkata Nidumukkala !

Is there any progress on this issue?
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