Hello.
I wound up joining the standard support, which cost me $100 because I wanted a telephone call to fix this for me. Watching the cost for the DDoS Protection Standard Plan continue to rise was very stressful.
The support engineer wound up emailing me. And we continue to email back and forth. He tells me that it will be fixed but I have to wait until the end of my next billing cycle.
I keep checking the cost page and the number keeps fluctuating up and down (if you can believe that)
I wish I had joined the developer support for $29 since we are just emailing each other but now I don't want to change until this issue is resolved (because I have an open support item and I don't know if it would still be open if I switch to developer support).
I think it is wrong that if there is a billing problem, there is no telephone number that you can call for free to resolve the issue. Additionally, it shouldn't be so hard.
Thank you for your interest.