Remote Desktop Intermitten Connection Loss

Mark Matuska 1 Reputation point
2020-09-21T15:15:03.45+00:00

Hello, all!

I am currently working remotely and have been using RDP to connect to my computer at the office. The method of connection is through a VPN (Cisco AnyConnect) created by my company and then connecting to the office computer using Remote Desktop from my laptop at home.

What I am experiencing is intermittently losing connection throughout the day. Usually, RDP is able to regain the connection after 1-4 attempts though there are times where it won't be able to reconnect. This loss of connection occurs inconsistently with some days seeing no connection loss and others where the connection is dropped every 5 minutes. I haven't been able to discern any pattern to why this is occurring. I do connect to my network at home via WIFI, but my home internet connection and WIFI signals are consistently strong, and I am able to work on my local network without any loss in speed or connection.

If anyone has any insight into possible reasons for this issue and suggestions for a solution to improving the connection, I would greatly appreciate it!

Thanks,

Mark

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,746 Reputation points Microsoft Vendor
    2020-09-22T02:49:46.93+00:00

    Hi,

    Firstly, you could try to set below group policy on your office PC.

    Computer Configuration\Administratives Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Connections

    Automatic reconnection - Enabled
    Select RDP transport protocols - Use both UDP and TCP

    Computer Configuration\Administratives Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Remote Session Environment

    Configure compression for RemoteFX data - select as desired
    Configure image quality of RemoteFX Adaptive Graphics - select as desired
    Configure RemoteFX Adaptive Graphics - select as desired

    Also, you could check event logs to figure our the cause of disconnections.

    Event viewer\windows logs\security, application, system
    Event Viewer\Applications and Services Logs\Microsoft\Windows\TerminalServices-ClientActiveXCore (RDPClient/Analytic, RDPClient/Debug, RDPClient/Operational
    Event Viewer\Applications and Services Logs\Microsoft\Windows\RemoteDesktopServices-RdpCoreTS (Admin, Debug, Operational)
    Event Viewer\Applications and Services Logs\Microsoft \Windows\RemoteDesktopServices-sessionservice-operatinal
    Event Viewer\Applications and Services Logs\Microsoft\Windows\TerminalServices-LocalSessionManager

    Please ensure that all above logs are enabled.

    For your reference.

    Windows RDP-Related Event Logs: Identification, Tracking, and Investigation
    https://ponderthebits.com/2018/02/windows-rdp-related-event-logs-identification-tracking-and-investigation/

    RDS Session Host Server Disconnect Codes
    https://social.technet.microsoft.com/wiki/contents/articles/37874.rds-session-host-server-disconnect-codes.aspx

    Thanks,

    Eleven

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