Cannot Re-Activate Visio 2019 After Motherboard Change with Home Use Program License Key

RusFM 1 Reputation point
2022-09-19T13:57:58.847+00:00

I have a license key for Visio 2019 I purchased through the Home Use Program.
I changed my motherboard and later discovered that Visio had become unlicensed.
I enter my key, but nothing happens. No error code, nothing.

I contacted MS support, and they verified the key, but then sent me here (grumble.)

I've already gone to office.com and put the license key in, and it said Verified, and let me download the installer.
But when I uninstall and re-install, no change.

Visio Management
Visio Management
Visio: A family of Microsoft products used to create diagrams and vector graphics.Management: The act or process of organizing, handling, directing or controlling something.
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  1. RusFM 1 Reputation point
    2022-09-19T14:19:47.603+00:00

    I un-installed again, rebooted, and re-installed using the original installer.

    No change. Visio opens and says unlicensed. When I put the license key in nothing happens.

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  2. Michael Taylor 51,256 Reputation points
    2022-09-19T15:03:11.313+00:00

    Windows and Office are tied to your MS account. The product/license key is just to set up the initial linking. After you have used it once the key is tied to your MS account.

    Log into your MS account and confirm that it shows you have a license. Then ensure that you have activated Office with the MS account associated with the license.

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  3. RusFM 1 Reputation point
    2022-09-19T15:16:43.557+00:00

    That does not appear to be the case. Visio does not appear in my account info under Products You've Purchased.

    It worked before I swapped the motherboard in the PC. Now I get Event ID 8200.

    PRODUCT ID: 00417-56000-97261-AA264
    SKU ID: a6f69d68-5590-4e02-80b9-e7233dff204e
    LICENSE NAME: Office 19, Office19VisioPro2019R_Retail edition
    LICENSE DESCRIPTION: Office 19, RETAIL channel
    LICENSE STATUS: ---NOTIFICATIONS---
    ERROR CODE: 0xC004F00F
    ERROR DESCRIPTION: The Software Licensing Service reported that the hardware ID binding is beyond the level of tolerance.

    This is a Home Use Program (HUP) key.

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  4. RusFM 1 Reputation point
    2022-09-19T17:22:16.903+00:00

    I tried the Activate By Phone and it finally worked.

    I'd just like to note that the Activate By Phone IVR needs some work. (But at least it worked.)