Unable to scheule my microsoft Az- 900 certification. cancelled due to technical issue from pearson side. Ticket raised and solved.

Below mail from pearson attached below for your kind perusal.

Dear Yogapriya,

First and foremost, we want to sincerely apologize for any inconvenience you have faced during your OnVUE appointment on September 20th, 2020.

We have gone ahead and canceled your exam at this time. Cancelling this appointment will restore your discount allowing you to schedule a new appointment.

Before your next exam, please take a moment to review the following information:

Upon beginning the check-in process, please be sure to close all third-party applications (including your internet browser). If the computer you are testing on has applications that are set to auto-update, please disable updates until you have completed your exam.

To quickly check and force quit applications running in the background such as email, Teams, Zoom, Skype, etc., please use the shortcuts below to access the task manager/activity monitor:

Windows (Task Manager): Press "Control + Alt + Delete"
MAC (Activity Monitor): Press "Command + Option + Escape"

Before checking into your exam, it is strongly recommended that you disconnect from the VPN. If you are not able to disconnect from a VPN on a work computer, please consider using a personal computer instead.

We strongly recommend using a personal computer instead of a work computer. Work computers generally have more restrictions that may prevent successful delivery.

Please ensure that your browser and operating system meet the requirements for OnVUE. The most up to date system requirements can be found on our Microsoft OnVUE landing page.

For optimal performance, a reliable and stable connection speed of 3 Mbps down and 2 Mbps is required. We do recommend using a wired connection via an ethernet cable as it is typically faster and more reliable than WiFi.

When you are ready to schedule your next appointment, please visit PearsonVUE.com to locate your testing program’s landing page to sign in to your web account. If you have any further questions or need assistance scheduling your next exam, please click the Contact Us link to locate the best methods to connect with our customer service team.

Again, we sincerely apologize for the hurdles you faced. We appreciate your understanding and willingness to work with us to improve this service.

Thank you for choosing Pearson VUE, and good luck on your next exam.

Kind regards,

Christian

OnVUE Technical Support

Pearson VUE Americas

Always Learning

Learn more at www.pearsonvue.com