Visio Plan 2 desktop app

NeilK 21 Reputation points
2022-10-05T16:12:24.853+00:00

Hi

I have a Visio Plan2 licence

Visio Plan 2
OneDrive for Business (Basic)
Visio Web App
Exchange Foundation
Visio Desktop App

I download the deck top app from the Apps and devices, but when I install it, it asked for me to activate it but already has my MS account in it. It then says that I am already logged in as then gives me 5 days to activate it. Not sure what the desktop version should say but it is showing as Visio Professional?

I have uninstalled and reinstalled but just the same, the web version is all ok and knows I am on Plan 2.

Any ideas :)

Thanks

Neil

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,146 questions
Visio Management
Visio Management
Visio: A family of Microsoft products used to create diagrams and vector graphics.Management: The act or process of organizing, handling, directing or controlling something.
251 questions
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  1. Dillon Silzer 57,481 Reputation points
    2022-10-05T16:36:26.027+00:00

    Hi @NeilK

    Vision Plan 2 includes the desktop app licensing. Try logging out of Visio and logging back in.

    If this doesn't work try reaching out to Microsoft support at https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

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    If this is helpful please accept answer.

    1 person found this answer helpful.

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