Hololens: Failed to export the spatial mapping database and system map

litingHUANG 26 Reputation points
2022-10-22T13:08:01.65+00:00

Hello, everyone! I encountered a problem when developing the HoloLens app:
I have 2 hololens.
I want to copy one of mapping data to other hololens with [device portal > Map manager > Export System Map & Spatial Mapping Database].
It says "Failed to export the spatial mapping database and system map, check if the device is sleeping :[object Object]"
However, [Export System Map & Anchors] was successful.
253214-map-manager-message.png
What should I do?
It confused me for a long time.
Notes
I have a project with WLT.
I installed the app and setting up markers like this:
https://video2.skills-academy.com/....../howtos/samples/spacepin
I want to copy the data to other hololens so that I could have the same result in other hololens.

Azure IoT
Azure IoT
A category of Azure services for internet of things devices.
399 questions
Accepted answer
  1. Zuocheng Wang - MSFT 3,091 Reputation points Microsoft Vendor
    2022-10-24T07:41:01.093+00:00

    Hello, Welcome to Microsoft Q&A,

    Thank you for your feedback, this is a known issue, and our engineer is working on it. I will keep you informed. Thank you for your patience.

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    1 person found this answer helpful.

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