Cannot add my work account Microsoft Authenticator -iphone - Global admin

sunil 21 Reputation points
2020-09-24T06:04:28.46+00:00

Hello,
I am the global admin and I am the only active users. I downloaded this MS Auth app and when I added my work account and scanned the qr code it says it is already used and now i don't have access to my Office 365 and Azure.
I don't have my Iphone backed up, I have formatted my iPhone hoping i can add back the MS Auth app, all i have now is user name, password and my registered phone number. Can MS send me SMS or phone call. How do I fix this and who do I contact.

When i scan the QR code it says is" you already used this QR code to add an account. Generate a new QR code and try. When i sign into the outlook or azure it says the Approve sign in request
"We've sent a notification to your mobile device. Please open the Microsoft Authenticator app to respond.", and now dont get the msg,

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
21,388 questions
0 comments
Accepted answer
  1. VipulSparsh-MSFT 16,271 Reputation points Microsoft Employee
    2020-09-24T06:41:56.01+00:00

    @Anonymous Thanks for reaching out. We understand your concern, for this scenario please contact the MS support here :
    https://video2.skills-academy.com/en-us/microsoft-365/admin/contact-support-for-business-products?redirectSourcePath=%252fen-us%252farticle%252fContact-Office-365-for-business-support-Admin-Help-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b&view=o365-worldwide#phone-support

    So that they can help you out. You will need to verify few things post which you can get the help.

    -----------------------------------------------------------------------------------------------------------------

    If the suggested response helped you resolve your issue, please do not forget to accept the response as Answer and "Up-Vote" for the answer that helped you for benefit of the community.

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.