Hello,
Thank you so much for posting here.
According to our description, we have applied the disconnect user policy. Have we configured this policy via Group Policy?
As per my understanding, our issue is related to Remote desktop service. If there is any misunderstanding, please let me know. Below is the link for Remote desktop service.
https://video2.skills-academy.com/en-us/answers/topics/windows-remote-desktop-services.html
Thank you so much for your time and support.
Best regards,
Hannah Xiong
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