How to turn off retail demo mode on surface duo

Mike Wing 1 Reputation point
2020-09-24T21:08:00.47+00:00

While trying to use QR code to register new surface duo with InTune, I did the 5 taps at the first screen. # 1. the message that i thought was confirming that i wanted to use the QR code was cut off at the bottom of the screen so I could only see the tops of the letters in the message. I thought it said to tap again to start the registration. I tapped again and nothing. I tried tapping some more and now the device is stuck in demo mode and will not let me turn it off.
I tried to turn it off buy going to settings->Security->Device admin apps and toggling the setting there, deactivate is grayed out.

Any ideas on how to turn off demo mode?

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. CiciWu-MSFT 1,206 Reputation points
    2020-09-25T03:41:20.297+00:00

    Please understand that this forum focuses on the Intune related issue. For turning off the retail demo mode on surface duo, it is out of our scope and I am not familiar with it. At such situation, we highly recommend you post contact surface duo support to solve this problem more effectively. Here is the link:
    https://video2.skills-academy.com/en-us/surface-duo/contact-surface-duo-support?tabs=online

    By the way, you can refer the following guide for Surface Duo enrollment after turning off the retail demo mode: https://video2.skills-academy.com/en-us/surface-duo/