Can't see text

Ben Forte 1 Reputation point
2020-09-24T17:40:53.59+00:00

When I click on class notebook, I dont see any words except for a few. This also happened with another word document I tried to open with teams. 27796-screen-shot-2020-09-24-at-95552-am.png

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,641 Reputation points
    2020-10-01T08:44:33.66+00:00

    @Ben Forte ,

    > When I click on class notebook, I dont see any words except for a few.

    Did this class notebooks crated by yourself? Or did you receive the class notebooks from others, like your teacher?
    Is there anybody has the same issue when opening it?

    How did you open the class notebooks? Please open it via OneNote online and Desktop App to check this issue.

    1. If this issue just occurs with OneNote online, please clear your browser cache to check this issue.
    2. If this issue just occurs with Desktop App, which version are you using now? OneNote or OneNote for Windows 10? Please update the OneNote.
    3. If this issue exist no matter online or on app, please check your network.

    > This also happened with another word document I tried to open with teams.

    Did you use Teams online or Teams clients? Please use the two different types of Team to troubleshoot issues of network or client.

    Please also try to download the document to have a check.

    1. If this issue also happened with Word document downloaded, please test other documents to rule out the corrupt of file.
    2. If this issue does not occur with downloaded document, please post a new question in Q&A with the tag "office-teams-it-pro", as we are mainly responsible for general issues of Office desktop applications, OneNote.

    Thanks for your understanding.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
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