Office 2013 updates still appear in Software Center

Disp350 1 Reputation point
2020-09-25T16:30:12.817+00:00

We have an issue with few machines that were successfully upgraded from Office 2013 to Office 365 via SCCM. There does not appear to be any components of Office 2013 left on the pc's, however when we deploy the monthly Office patches, they detect, download and attempt to install several Office 2013 Security updates and they always fail. I am not sure which log I should be checking to try and determine why this is hap[pending. Any assistance or suggestions greatly appreciated.

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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  1. AlexZhu-MSFT 5,626 Reputation points Microsoft Vendor
    2020-10-01T06:58:38.087+00:00

    Hi,

    Sorry for missing this thread as the tag prefix has changed from "me-cm-" to "mem-cm-".

    From the description, we know that, for few computer, even there is no office 2013 installed, the office updates are still detected, downloaded, installed and failed. If there is any misunderstanding, please feel free to let me know.

    For this issue, firstly, we may check Policyagent.log based on the Deployment Unique ID and then Scheduler.log and UpdatesDeployment.log.

    In UpdatesDeployment.log, we may check if the job is detected. Other logs related: UpdatesHandler.log, UpdatesDeployment.log, UpdateStore.log

    Hope the above information helps.

    Alex Zhu

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