Auto pilot reset failed

Douglas Bonilla 66 Reputation points
2022-11-30T23:51:44.037+00:00

When doing an autopilot reset from the portal I get an error that cannot be completed, when doing a local reset it works perfectly and shows me the autopilot menu where I enter my user UPN etc.

Has anyone had a similar situation?

This happens to me on two DELL devices and one HP.

The order is sent, but it is not carried out and when I do it manually if it is satisfactory.

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  1. Crystal-MSFT 45,656 Reputation points Microsoft Vendor
    2022-12-01T02:13:29.197+00:00

    @Douglas Bonilla , Thanks for posting in Q&A. From your description, it seems the Autopilot Reset failed with error.

    Before going on, could you confirm if the device version is Windows 10, version 1809 and later?

    Meanwhile, I find the Autopilot Reset does not support Hybrid Azure AD joined devices. please check if the device is hybrid Azure AD joined device.
    265953-image.png
    https://video2.skills-academy.com/en-us/mem/autopilot/windows-autopilot-reset

    Please check the above information and if there's any update, feel free to let us know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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  2. Douglas Bonilla 66 Reputation points
    2022-12-21T16:23:16.62+00:00

    @Crystal-MSFT @Rahul Jindal [MVP]

    I have carried out the tests and when I do a local reset it works correctly, but when I send it from the portal the action is not completed the device restarts and shows the error screen, I have verified and from the portal it appears enrolled in autopilot and has an assigned profile. I have made this same reset from the portal to an hp computer and it was satisfactory, I am thinking that it is something with the device, it is a DELL with serial number B2GWGJ3