Windows keeps changing default printers

James Janusek 6 Reputation points
2022-12-07T15:10:38.123+00:00

I have two session hosts in Azure VDI that I am using for user sessions with FSLogix being utilized for user profiles. I have multiple users whose default printer keeps changing to a "virtual" printer such as the Adobe PDF printer or a Webex Printer that is installed. This happens randomly and at differing intervals. The printers are hosted on another server and deployed using group policy. Windows is not managing default printers. I have also tried the Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\LegacyDefaultPrinterMode key to prevent windows from changing the printer. I have seen the changes correspond with logoff times, but it has also happened at random times while the user is online and even when the user was not logged in. I am tracking this using the Event Viewer ID 823. I am posting a follow up with the actual event details.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,516 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
653 questions

1 answer

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  1. Hoekstra Jelle 491 Reputation points
    2022-12-07T17:27:20.243+00:00

    This is a rather odd one...
    In a regular situation, I would say alter the registry of the current user or back it up and take the one of a working user/computer and overwrite it.
    I am not sure about FSLogix, not too familiar with it myself..
    Locally you could do atleast the following:
    Add this registry key: GpNetworkStartTimeoutPolicy DWORD set value at 120 decimal for 120 seconds to this HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\

    With GPO:
    Computer Configuration/Administrative Templates/System/Logon/Always wait for the network at computer startup and logon

    Also consider this clearing out this (test with a user; backup first tho)
    HKEY_USERS\USERS_SID_HERE\Printers\Settings key

    Let me know if it works!

    Hope it helps!

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    If it solved the issue, please accept the answer and upvote!