As you don't have the key so you should reinstall Windows.
BitLocker key is not stored but encrypted
![](https://techprofile.blob.core.windows.net/images/IQkP6vdiuESPnIuD_1Mzag.png?8DABBA)
Nur Atikah Zainuldin
1
Reputation point
I am having an issue that the device is encrypted with BitLocker but no key is stored to AD, AAD and neither user portal.
FYI, the device is hybrid AAD joined.
Logged to Microsoft but no answer till now.
Been wonder if this issue happened to anyone.
Store key before enabling is configured in Intune.
Aware there's no solution to retrieve the key, just wonder if anyone else face this issue to your organization and how to overcome this issue?