Autopilot Device with new user

Andrew HUSSEY 1 Reputation point
2020-10-01T15:12:37.407+00:00

The device (Win 10 laptop) has already been enrolled and has been used for several months.

Another user wants to login and they get the following.

29702-image.png

The users have the same license (M365 Business Premium) and not aware anything else has changed.

I've wasted half a day on this and made no progress. Any ideas much appreciated.

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,783 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,657 questions
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4 answers

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  1. Jason Sandys 31,186 Reputation points Microsoft Employee
    2020-10-01T20:29:29.277+00:00

    What exactly was done to the system before the new user attempted to login?

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  2. Nick Hogarth 3,436 Reputation points
    2020-10-01T22:29:34.35+00:00

    In addition to Jason's comment, have you looked at the ESP setting "Only show page to devices provisioned by out-of-box experience (OOBE)". This blog post by Michael Niehaus goes into more detail https://oofhours.com/2019/10/24/new-enrollment-status-page-option-available/

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  3. Crystal-MSFT 45,571 Reputation points Microsoft Vendor
    2020-10-02T02:07:16.743+00:00

    @Andrew HUSSEY Agree with Nick, please go to Devices->Enroll Devices->Enrollment Status page and check if "Only show page to devices provisioned by out-of-box experience (OOBE)" is set Yes. As a note, the setting will be seen only when the "Show app and profile configuration progress" is set as Yes.

    29801-image.png

    Hope it can help.

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  4. Andrew HUSSEY 1 Reputation point
    2020-10-06T10:16:17.447+00:00

    It transpires that it worked the following day. I can only assume it takes a while for the licensing changes to take effect but don't know for sure.

    I will note the above for future reference though.

    Thanks all for the replies. It is appreciated.