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Cannot open hyperlinks in Outlook 365
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 78%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Anne Marie Scalies
1
Reputation point
I am unable to open any links that are sent to my Outlook 365 email. Not on PC, not on web, not on iphone. Please assist.
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 48%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFF%3C/text%3E%3C/svg%3E)
Faery Fu-MSFT 18,776 Reputation points Microsoft Vendor2023-01-04T06:09:41.787+00:00 Hi @Anne Marie Scalies ,
If possible, please provide specific screenshots for analysis.
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Anne Marie Scalies 1 Reputation point
2023-01-04T16:06:03.77+00:00 Hey there. When you click the hyperlink it will open in a new window but never load. This is any and all hyperlinks.
https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fvideo2.skills-academy.com%2Fanswers%2Fcomments%2F1150758%2Fview.html&data=05%7C01%7Cascalies%40blufoxmobile.com%7C43afbd6be7a04f1c5f4c08daee1a5b51%7Cff08f12889d246b5a8d363b66d5acf7e%7C0%7C0%7C638084094226813786%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Ok4XueVQzA%2BoQQmBO1dGIOFc6gPssQR1qu73KYRXRaE%3D&reserved=0
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Faery Fu-MSFT 18,776 Reputation points Microsoft Vendor
2023-01-10T07:14:26.71+00:00 Hi @Anne Marie Scalies ,
It seems to be a problem with the link, is it an original link? Please contact the sender and ask him to send the original link to see if it can be opened. .
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Jayce Yang-MSFT 1,486 Reputation points Microsoft Vendor2023-01-26T08:48:05.5033333+00:00 Did other users in the same tenant have this issue?
Please make sure that if this is the original link, you could get the original link and check if you could open it in browser directly , not via Outlook.
You also could refer to the official document to resolve this issue:
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