Calendar invites not showing up in diary to be able to accept them

TA.Saurabh.Singh 41 Reputation points
2023-01-12T18:32:47.3666667+00:00

Clare(Customer A) is receiving the calendar invites but cannot accept them as they are not getting through to Jeremy's(Customer B) diary.

There was a very long delay yesterday in calendar invites appearing in Jeremy's diary but today they are not showing in there at all.

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Outlook Management
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Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. TA.Saurabh.Singh 41 Reputation points
    2023-01-13T08:26:58.73+00:00

    jeremy has a delegate access.

    claress2

    clare2

    I can see in message trace on Jeremy'message trace.

    This is what we see on the back end.

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  2. Faery Fu-MSFT 18,776 Reputation points Microsoft Vendor
    2023-01-16T04:23:23.09+00:00

    Hi @TA.Saurabh.Singh ,

    Please kindly try to change the AutomateProcessing setting in the manager's Outlook profile, and then remove and restore the Outlook delegate to check the result. For your reference:

    1. File > Options > Mail > Under Tracking, clear the Automatically process meeting requests and responses to meeting requests and polls check box, and then select OK.
    2. Restart Outlook, repeat step 1, select the Automatically process meeting requests and responses to meeting requests and polls check box, and then select OK.
    3. File > Account Settings > Delegate Access > remove the delegates.
    4. Restart Outlook, repeat steps 3 and restore the delegates.

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