OneDrive account has been locked. CAN NOT find the support person/ admin to unlock it.

Harvey chan 0 Reputation points
2023-01-13T02:13:53.7933333+00:00

Hi there,

my OneDrive account have been locked, but unfortunately I can't reach the admin or support person.

is it possible to unlock my account without admin/ support person to reset my password.

Thanks

mr_hing

OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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  1. Dillon Silzer 54,936 Reputation points
    2023-01-13T06:02:46.4166667+00:00

    Hi Harvey,

    If this is an organization account (work or school) then you will need to find who the Administrator is.

    If this is a personal account you can follow the steps provided:

    https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

    If this is helpful please accept answer.

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  2. Emily Hua-MSFT 27,581 Reputation points
    2023-01-13T09:38:23.96+00:00

    Hi @Harvey chan

    Please refer to Dillon S's suggestions.

    If you are in a company, it is recommended to find the company's IT for help, but if the account was purchased from someone else, it is recommended to find the seller.

    Thanks for your understandings.

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