Visio Professional Not Responding

Andrei Barbu 2,581 Reputation points Microsoft Employee
2023-01-15T14:43:55.1066667+00:00

Hello,

I started using Visio Professional 2021 but it is unusable. It provides Not Responding just after I start a Blank Drawing and click on File. There is performance issue, while it is in this state, Visio consumes 0% and ~90 MB of memory. All others applications work fine and there is no high usage on the laptop (CPU ~5%, memory ~27%).

I am running it on Windows 11 Enterprise, OS build 22621.1105.

Is there any known issue with it? Could you please help me get Visio working? Thank you!

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Visio
Visio
A family of Microsoft products used to create diagrams and vector graphics.
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  1. Emi Zhang-MSFT 23,426 Reputation points Microsoft Vendor
    2023-01-16T07:10:28.9633333+00:00

    Hi @Andrei Barbu,

    I suggest you try to repair Visio, you can refer to this support article about how to repair Office application:

    https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    As the article said, after repairing Office you can also download the tool to uninstall Visio completely from PC.

    Try these methods and check the result, please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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