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I created a personal tag named "Personal 7 days delete permanently" and added it to the MRM Default policy. In Outlook web, I see the tag in my own mailbox, however when I look at other mailboxes that I have access to, it does not appear. I've run the Start-ManagedFolderAssistant against the other mailboxes and still nothing. I created the tag two days ago. I've seen that it can take up to 7 days for the tag to appear. Any thoughts on what I am missing here or how to get the personal tag to appear for the other mailboxes? Thank you!!
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Hi @Yvonne Owyeong,
however when I look at other mailboxes that I have access to, it does not appear.
Just wondering what if the owners of these mailboxes check it from their own side? Can they see the new created personal tag?
Hi @Yvonne Owyeong,
I am writing to check how thoings are going on with this issue. Have you managed to see the personal tag on others' mailboxes?
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Hello Yuki,
Thank you for responding. I created the personal tag on Friday, 1/13/22 called "Personal 7 days permanently delete". I added the tag to the Default MRM Policy. I ran the Start-ManagedFolderAssistant against the mailboxes. I would like to apply this tag to the Deleted Items folder for all the mailboxes that I have full access to. In Outlook web, I go to Settings and Open another mailbox. I right click the Deleted Items folder and select Assign policy, but the personal tag is not available. However, the tag appears in Favorites and when I try to apply the tag, it does not stick. Meaning that I can apply the tag, then close it and look at it again, it goes back to Use parent folder policy. We are able to apply other polices such as the "Personal 60 days move to archive". I have read that it can take up to 7 days for tags to appear however, it's been almost 7 days at this point.
Hi @Yvonne Owyeong,
Thanks for the clarification. So, do you mean this only occurs when you open another mailbox that you have full access to, while in your own mailbox, you can see and use the new created personal tag as expected, right?
No, the issue occurs on my own mailbox as well. I have submitted a ticket to Microsoft for this issue. Waiting or a reply.
Thanks @Owyeong, Yvonne (CTR) for sharing the current status of this issue. If you got any update, it would be appreciated if you could post here to share with us. Hopefully this can be resolved soon.
The issue is the way the tag was created. Since I wanted to apply to a default folder, in this case, the Deleted Items folder. I had to create a tag that would be defined "Automatically to default folder" and apply the tag to the Deleted Items folder. Then I created a new policy, added the new tag and assigned the policy to the mailboxes.
Great to see that it's sorted out and many thanks for sharing the solution!
By the way, I've converted your reply from comment to answer, so that if you don't mind, you can log in this site with your original account(@Yvonne Owyeong) and click "Accept Answer" under the reply.(Only orginial poster can accept an answer.) This can make it easier for others who encounter a similar situation to find the useful information.
Go to OWA > Settings > Mail > Retention policies (or directly here). Hit the Add new policy button and select the newly created Personal tag therein. Click Save to confirm the changes. Then reload OWA/Outlook and the tag should appear.
If you don't see it under OWA settings, you need to wait for the MRM to process the mailbox(es) in question, which indeed can take up to a week in Exchange Online.
I don't see Retention policies in settings for some reason. For my own mailbox, I can right-click the folder and see the personal tag but not for the other mailboxes I have access to.
So, it looks someone has disabled the ability to add personal tags then. Best check with your colleagues whether this was deliberate. If needed, you can re-enable the MyRetentionPolicies Role within your Role Assignment Policies as detailed here: [https://video2.skills-academy.com/en-us/exchange/permissions-exo/role-assignment-policies
Other personal tags appear