Outlook
A family of Microsoft email and calendar products.
3,329 questions
Outlook on Mac crashes when I try to open all emails
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George Drg
0
Reputation points
I've installed office on a new macbook, I have a constant problem with outlook. I have linked many mail accounts. With one particular account, whenever I try to open an email, outlook crashes. This doesn't happen with the other email accounts. This problem doesn't seem to appear on the other MacBook.
Here is the Error report that I receive
(The first few lines and the last ones, it is too long and I am not allowed to post it here)
Microsoft Error Reporting log version: 2.0
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x000000014b414000)
Date/Time: 2023-01-24 21:07:35 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.69.1.23011802
Crashed Module Name: libcorecrypto.dylib
Crashed Module Version: unknown version
Crashed Module Offset: 0x0000000000002c14
Blame Module Name: WinCrypto
Blame Module Version: 16.69.23011802
UnsymbolicatedChecksum: 655E86D07587DBD6E7911BD00F25F768
Blame Module Offset: 0x00000000000040e0
StackHash: fb085c5d2b582a60_1_0x0000000000002c14_bk_phx_arm
Application LCID: 2057
Extra app info: Reg=en Loc=0x0809
Build Type: Release
Crashed thread Stack Pointer: 0x_000000016ea7daf0
Crashed thread: 22
Thread 0 (0xf5960):
1 0x00000001810cfb24 in ___ulock_wait + 0x00000008 (libsystem_kernel.dylib + 0x0000000000002b24) 0x0000000000000000
2 0x0000000180f5921c in _tiny_malloc_should_clear + 0x00000098 (libsystem_malloc.dylib + 0x000000000000321c) 0x0000000000000000
3 0x0000000180f57e40 in _szone_malloc_should_clear + 0x00000058 (libsystem_malloc.dyl
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827: 0x000000020acf9000 - 0x000000020ad58ffb libMaterialXCore.dylib (arm64e) <742D27F1-8C68-318E-BBB0-02CF32218F04> (unknown version): /usr/lib/usd/libMaterialXCore.dylib
828: 0x000000020ad59000 - 0x000000020ad7cfff libMaterialXFormat.dylib (arm64e) <BB57B8B7-7B15-34F9-B9C2-04073194311F> (unknown version): /usr/lib/usd/libMaterialXFormat.dylib
829: 0x000000020ad7d000 - 0x000000020adccfff libosdCPU.dylib (arm64e) <4CE5B5F5-015A-30F2-9C5D-3F1FC9F2D9D4> (unknown version): /usr/lib/usd/libosdCPU.dylib
830: 0x000000020adcd000 - 0x000000020adecfff libtbb.dylib (arm64e) <86B552E0-BC82-3072-BEAA-974C33D355A7> (unknown version): /usr/lib/usd/libtbb.dylib
831: 0x000000020aded000 - 0x000000020b918fff libusd_ms.dylib (arm64e) <332D449D-4EB6-3964-81DD-52C53A39B7DF> (unknown version): /usr/lib/usd/libusd_ms.dylib
OS Information
Operating System: Mac OS X 13.1 (Build 22C65)
CPU: ARM64e, Logical CPU Count: 10
Physical Memory: 32768 MB
Device_model: MacBookPro18,3
Screen: 1512.000000 x 982.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1512.000000, 982.000000
CrashedApp_Virtual_Memory_Size_MB: 405701.000000
CrashedApp_Resident_Memory_Size_MB: 763.000000
CrashedApp_Memory_Footprint_MB: 360.000000
ErrorReportingDeviceUUID: 365A17DD-6B5F-564F-93CA-78F149577C75
ErrorReportingUUID: 9545ACC4-771A-488B-AECB-6C6566BA9C67
ULS UUID: CBDA9993-F514-44DB-802F-8DF1AEB97DAF
CrashedLogSessionId: CBDA9993-F514-44DB-802F-8DF1AEB97DAF
TimeFromLaunch: 0 hours, 0 minutes, 7 seconds
CrashedSessionDuration: 7
Total errors on this client: 53
Microsoft Application Information:
PreviewEnabled: true
Audience: Production
AudienceGroup: Production
SHSuffixKey_0: _phx
AudienceChannel: CC
SHSuffixKey_1: _arm
Tenant_Id: 23a7b6fe-cf9e-440e-8495-ab77acf5cf2b
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{count} votes
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Yuki Sun-MSFT 40,931 Reputation points2023-01-25T06:58:55.6+00:00 Hi @George Drg ,
This problem doesn't seem to appear on the other MacBook.
By this, do you mean you added the problematic email account to the Outlook for Mac application on the other MacBook and there's no issue? If this is the case, could you have a check to see if both the Outlook and Mac OS version on the other MacBook are exactly the same as this one's?
Is this a suddenly occurred issue or it started right after the particular email account was added?Besides, considering that all the other email accounts have no issue, I'd suggest trying to delete and then add the problematic account again to check the result.
You can also try to create a new Outlook profile and see if the problem remains in the new profile:
Manage profiles or identities in Outlook for Mac -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 98%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Bari 0 Reputation points2023-01-31T01:20:19.6433333+00:00 I've the same issue. I can work with Outlook offline but when it gets connected and try to receive emails it crashes.
I'm using macOS 13.2 and Outlook 16.69.1
I get the following log:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: SIG_HANG_QUIT
ExceptionEnumString: 33554432
Exception Code: 0x00000001 (0x000000014282c208)
Date/Time: 2023-01-26 15:50:03 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.69.1.23011802
Crashed Module Name: merp
Crashed Module Version: 16.69.23011802
Crashed Module Offset: 0x0000000000008a84
Blame Module Name: OutlookCore
Blame Module Version: 16.69.23011802
UnsymbolicatedChecksum: 31A7B14C7DC2413AB44EA59B5F11BF3D
Blame Module Offset: 0x000000000039b300
StackHash: 80159958dfc129f9_33554432_main_arm
Application LCID: 2058
Extra app info: Reg=en Loc=0x080a
Build Type: Release
Crashed thread Stack Pointer: 0x_000000016f01da20
Crashed thread: 0
Any help will be appreciated.
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Yuki Sun-MSFT 40,931 Reputation points
2023-01-31T01:22:00.8666667+00:00 Hi @George Drg ,
Just checking to see how things are going on with this issue. Any update, just feel free to post back.
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Yuki Sun-MSFT 40,931 Reputation points
2023-01-31T01:26:44.3266667+00:00 Hi @Bari,
From the error log you shared, it doesn't seemingly to be the same case as the original post here because details like crashed module are different. But it's still suggested to try readding the account or create a new Outlook profile and check the result. In case the issue persists, I'd recommend starting a new thread for your issue for further discussion.
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