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Context: I work in Recruiting and we use a centralized "scheduling@...com" email address (a shared mailbox) for all recruiters to send their interview scheduling requests. We have a team of 4 who have access to this shared mailbox and manage all the requests. That team then cc's the Scheduling email address on calendar invites for those interviews and all recruiters have viewing permissions for the calendar should they need to see when their candidates are interviewing.
Issue - I need all of the calendar invites that come to the Scheduling@....com address to be auto- accepted. I tried the File > Options > Calendar > Automatic Accept or Decline option, but when I did that, it applied to both the Shared mailbox and my personal work inbox & calendar, even if I select the scheduling email from the dropdown in the File window. How can I make it so that the shared mailbox auto-accepts all calendar invites without that setting impacting invites that come directly to my personal email.
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Hi @Haley McCarthy ,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
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So I have created a second profile and set the automatic accepts per the answers. However the Auto Accepts only seem to work when I have started Outlook with the new profile. Is that expected? I was expecting that to go on at a server level without the need to access the profile.
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I would like an answer to Aleks T's issue as I don't want to go through the trouble of doing this and have it not work
If you have full access to the mailbox, create a new Outlook profile for that mailbox ( Not your own)
This is a third party website, but it shows the steps:
once you created the profile, open the shared mailbox in Outlook as if it was your own and the go to:
Options > Calendar > Automatic Accept or Decline options
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Hi, this looks to be sort of a client-side Outlook rule. From what I figured while testing, the autoaccept onl works if that mailbox is open in Outlook, right?
Otherwise the invitations remain pending.
kind regards,
Dieter
Hi @Haley McCarthy ,
Welcome to our forum!
Agree with Andy, it is recommended that you put the shared mailbox separately in one Outlook profile and then enable Automatic Accept or Decline options for it. In contrast, I'll add the details of adding the shared mailbox to your Outlook client as an separate account:
1.Create a new profile (Control Panel>Mail>Show Profiles>add).
2.Enable "Prompt for a profile to be used" option.
3.Start Outlook and choose the new profile:
4.Enter the address of shared mailbox:
5.A very critical step: in the pop-up window for entering the password, do not enter the password, and click "sign in with other account" below.
6.Log in as an account with shared mailbox permission.
7.Shared mailbox configuration succeeded and remember to restart Outlook.
8.Then enable Automatic Accept or Decline options for it.
Hope to help you!
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