ISSUE: Outlook calendar does not sync in iOS corporate mobile phone but no issue on the computer.

Dandan, Joselito 0 Reputation points
2023-01-30T14:43:04.04+00:00

Dear MS Support team,

Asking for your kind assistance on the issue below

ISSUE: Outlook calendar does not sync in iOS corporate mobile phone but no issue on the computer.

Detailed steps of the troubleshooting done:

>Followed Can't sync calendar and contacts with my phone or tablet - Microsoft Support

Go to the Calendar in the Outlook app and tap the three lines in the upper left-hand corner.

  1. Customer email accounts "Calendar" is selected.
  2. For iOS: Open the Settings app > scroll down and tap Outlook > Contacts and Background App Refresh should be on.>it is on
  3. Settings Outlook app settings

    Tap the account that is not syncing > Tap Reset Account.>Done still the same issue.

  4. Delete Account > Delete From This Device.>Then re-add your email account Outlook for iOS.>same issue
  5. Re-install Outlook and sync the device in Intune still the same issue.
  6. Device has no issue and compliant and has the latest version of iOS.

I also made a recording, but I cannot find here how to attach it

We also manage to add the Outlook account under Microsoft exchange and turn off and turn back on the calendar and still the same issue

Thank you and best regards.

Outlook
Outlook
A family of Microsoft email and calendar products.
3,297 questions
Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
201 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Dandan, Joselito 0 Reputation points
    2023-01-31T07:17:32.8333333+00:00

    Thanks for the guidance Christy.

    0 comments No comments