Azure AI Video Indexer
An Azure video analytics service that uses AI to extract actionable insights from stored videos.
68 questions
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Any updates to this problem? We have exactly the same issue
Azure Video Indexer portal not upgrading to unlimited account and still showing trial after Azure account and video indexer resource setup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 50%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Stephen Tyers
5
Reputation points
Hi,
I'm trying to test out the more advanced models like "Clothing detection" on the Azure Video Indexer portal which are not available under the trial account.
I've created a brand new pay as you go Azure subscription and created a new Video Indexer service as per the MS website instructions. When I access the Video Indexer Portal from my Azure console, the portal still says I'm on a trial account and I can't access the models i need to test. The account that is signed in is correct and it's point to my Azure AD
I can't seem to fix this. Does anyone have a solution please? I really want to use this service.
Kind regards
Steve
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 11%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Ramr-msft 17,651 Reputation points2023-02-20T08:41:18.25+00:00 @Stephen Tyers Thanks for the question. we would recommend to raise a Azure support desk ticket from Help+Support blade from Azure portal for your resource if you have a support plan for your subscription. This will help you to share the details securely and work with an engineer who can provide more insights about the issue that if it can be replicated.