Outlook
A family of Microsoft email and calendar products.
3,329 questions
Address not Found
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 93%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
Grye Limited
0
Reputation points
Hello, my company opened a Microsoft account and created a number of users however recently we found that when we send an email to the user emails created, they return an Address Not found error.
Please help as we subscribed for a year
{count} votes
-
Dillon Silzer 54,936 Reputation points2023-02-05T03:26:56.2766667+00:00 Can you please post the bounceback log?
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 22,071 Reputation points Microsoft Vendor2023-02-06T07:17:15.0833333+00:00 Hi @Grye Limited ,
Welcome to our forum!
For our better research, please provide more information about your issue:
- What do you mean about "created a number of users"?
- Does this issue occur in Outlook desktop client?
If so, please log in to web mail and check if the issue persists. And in order to further confirm if the issue is related to your account, please try to configure another account (such as Outlook.com account) in Outlook to check if emails can be received successfully. - Does this issue occur recently? If so, have you done any specific operations before that?
-
ChristyZhang-MSFT 22,071 Reputation points Microsoft Vendor
2023-02-09T06:53:29.7366667+00:00 Hi @Grye Limited ,
It has been a while and I am writing to see how things are going on with this issue. If you have any further updates on this issue, please feel free to post back.
Sign in to comment