email address sync

Glenn Maxwell 10,731 Reputation points
2020-10-06T05:33:17.41+00:00

Hi All
i am using exchange 2010 hybrid environment, ihave added an addition email address to one of the user in onprem and performed delta sync, but still the additional email address is not synced to cloud. in the proxy address in AD attribute i can see the additional email address. experts guide me on this.

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Accepted answer
  1. KyleXu-MSFT 26,231 Reputation points
    2020-10-07T01:32:46.877+00:00

    @Glenn Maxwell

    Does this email address using a new domain name? If so, you need to be the owner of this domain and have verified this domain in your Office 365.
    After that, if you still cannot sync this email address to AAD, you can confirm with Azure AD connect team.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. Olivier Chantraine 96 Reputation points
    2020-10-06T13:19:00.497+00:00

    Hello,

    did you configured this dns (email smtp) on O365 ?
    in admin center - settings - domains

    Olivier

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