StorSimple EOSL- Our Subscription is til 31Mar2023

Andrew Bai 0 Reputation points
2023-02-09T07:31:56.02+00:00

Our client have the AzureStorSimple ShrdSvr ALNG SubsVL MVL StdSpprt subscription til 31Mar2023.

If the EOSL. does it mean the "period of Jan to Mar" which customer paid. they wont be able to get support?

They are asking for refund...

Azure StorSimple
Azure StorSimple
A Microsoft hybrid cloud storage solution that combines on premise hardware storage and cloud storage.
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  1. Steven Goddard 0 Reputation points
    2023-02-09T22:58:12.9233333+00:00

    Hi Andrew,

    If this is the hardware support SKU, this ended at the end of December per https://azure.microsoft.com/en-us/updates/storsimpleeol/. Your client should raise a billing support ticket and ask for Jan-March to be refunded. Is the client actively migrating off StorSimple given the EOL was in December 2022?

    Steven

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  2. Steven Goddard 0 Reputation points
    2023-02-09T22:58:38.1433333+00:00

    Hi Andrew,

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