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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 52%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
In the learning path, in the exercises where access to the sandbox is required, the page is split into two parts. Left are the instructions and right is what should be the sandbox. In the sandbox part, I am presented with this prompt: "Sign in with your account. If your account doesn't have a registered Learn profile, this process will complete that for you." When I click on "Sign in" and chose my account it refreshes back to the same page with the same message: "Sign in with your account. If your account doesn't have a registered Learn profile, this process will complete that for you.".. No matter how often I sign in, or which browser I use, it always shows the same prompt!
Again, clicking on "Sign in" and actually signing in does not change the state of what is shown in the screenshot. Although it did seem to use up my available sandboxes for the day..
Has anybody else had this problem and was able to fix it?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Just checking in to see if you had got a chance to see the previous response.
If the answer helped (pointed you in the right direction) > please click Accept Answer
Or please share the requested/more info to help you better.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
I had the same problem, but found that if I first signed in at azure; portal.azure.com, the sandbox worked.
Thanks for the follow-up and update, Neilson. Much appreciate you sharing the solution that worked for you with the community.
Hi,
Usually sometimes there are issue with the sandbox, give sometime before you initiate a session. Also there should be a feedback on that page you can provide inputs with your issues.
And Azure Learnings Certifications is not managed on Q&A.
Hope this helps.
JS
==
Please Accept the answer if the information helped you. This will help us and others in the community as well.
Apologies you're experiencing this issue.
Is this issue confined only to this module or all the other modules?
If you haven't tried this already, please try the following steps:
As reported by @Polaris , it appears that there is a login issue with the learn sandboxes when using Hotmail email accounts that have been merged with Outlook.com. Using a separate account that was never merged with Outlook.com is a temporary workaround while we work on a fix.
Issue summary:
Yes, the sandbox environment created for a module is available for four consecutive hours to ensure that you can finish the module. The Microsoft Learn exercises are meant to be finished in one sitting, in an hour or less: https://video2.skills-academy.com/training/support/faq?pivots=sandbox#how-long-does-the-sandbox-stay-around