Why can't I edit my documents on Office 365 from Macbook

Legrand Candice 1 Reputation point
2020-10-06T17:29:55.017+00:00

Hi, I use Office 365 since January on Macbook using the partnership of my university with Microsoft. It was working properly till this morning. I can't edit any documents. Why is this happening ?

I join a screenshot to show you the message I am receiving while opening any document on Word. 30601-inkeduser-li.jpg

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Emily Hua-MSFT 27,581 Reputation points
    2020-10-07T05:27:56.107+00:00

    @Legrand Candice ,

    I would suggest you log your account into My Account, go to Subscription and check which licenses of Office 365 do you have.

    Please make sure this account has the licenses of "The latest desktop version of Office", like the following image.

    30466-capture1.jpg

    1. If not, please contact the administrator of your school to assign the correct licenses.
    2. If you do have the licenses, please try following suggestions.
      Update your Office to the newest.
      Create a new Mac user profile, switch to the new user, then check whether the issue exists.

    Any questions, please feel free to post back.

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