Why does Visio hang for 20+ seconds when opening file menu for first time

Gary 0 Reputation points
2023-03-01T12:31:25.9233333+00:00

Hi, I have a bit of an odd issue that I've put up with now for several months. First off I'm using visio plan 2 so is latest version. What happens is when I try to open the file menu for the first time for a newly opened document visio will hang for nearly 20 seconds. But then after that it's fine, can open file no problem. It only happens the first time.

For example, I'll open my template doc and start working (add pics, text, lines, etc). Periodically save the doc. Then when I click file to export as pdf it will hang for ages. Doesn't crash or cause a problem, just hangs for at least 20 seconds. Once File menu opens everything is fine. Can export, etc. And then if i change something on the doc and go to file again there's no hanging. If I close the doc and open again it will hang the same way for the first time opening file. So it is literally just the first time use of the file menu.

Any ideas what this could be?

Visio
Visio
A family of Microsoft products used to create diagrams and vector graphics.
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  1. Emily Hua-MSFT 27,581 Reputation points
    2023-03-02T02:51:28.4466667+00:00

    Hi @Gary

    I suggest you try following steps to have a check.

    • Press Win key + R key, enter visio /safe to run Visio in safe mode.
    • Go to File > Options > Advanced > General section, click File Locations > Check whether you have changed the default path.

    Capture3

    • Then please locate to Display section, and check out the "Disable Enhanced Metafile optimization" box to disable this option.
    • If nothing helps, it's recommended to perform an Online Repairfor Visio in Control Panel.

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  2. ChrisL 0 Reputation points
    2023-07-22T15:19:17.6766667+00:00

    I had the same problem. Visio stopped responding for about 5 minutes when I clicked the "file" menu item for the first time.

    I've tried all the options suggested on-line (repair, changing settings etc) and none worked. Then it occurred to me that my default printer was networked (I don't have any printers directly connected to my main workstation) - so I changed my default printer to "Microsoft Print to PDF" in the Settings app. The problem went away.

    It seems that Visio is trying to connect to the default printer each time the "file" menu item is clicked, even though no printing is required - I have no idea why.

    This isn't exactly a fix, but I hope it helps.

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