How to permit Safari clear cache option?

Federico Coppola 1,181 Reputation points
2023-03-03T16:26:03.68+00:00

Hi all,

I am managing some corporate iPhone using Microsoft Intune.

In this moment I have a device (it is my first test) managed by Intune and this device is a "corporate device".
I enrolled this phone with success using Zero Touch Enrollment (Apple Business Manager).

I created some settings for this mobile and I saw I can't clear Safari browser cache.

Settings > Safari > Delete website data and history button is greyed out.

I am using "Enterprise Mobility + Security E3" license at the moment.

Is there a way to solve it?

Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
202 questions
Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,785 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,666 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Crystal-MSFT 45,656 Reputation points Microsoft Vendor
    2023-03-06T01:40:40.8333333+00:00

    @Federico Coppola, Thanks for posting in Q&A.

    On my ADE enrolled device, I find the "Clear History and Website Data" is not greyed out after I browse some websites. From your description, I notice yours are greyed out. After researching, I find there are some settings can block the function to use:

    https://appletoolbox.com/cant-delete-safari-history-on-iphone-ipad-fix/

    Note: non-Microsoft link, just for the reference.

    Given the situation, please check if any device restriction is applied to this device and if any related setting is set there: If yes, remove the policy and see if it works

    https://video2.skills-academy.com/en-us/mem/intune/configuration/device-restrictions-ios

    Hope it can help.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.