I got an invoice at Azure, without any benefit

Marco Bäuerlein 0 Reputation points
2023-03-13T12:03:51.4666667+00:00

Hi all,

I was learning for the DMP-203 and wanted to make the certificate.

For any reason the sandbox was not shown anymore and I thought, maybe I can use my Azure account to implement a Synapse Analytics and a SQLpool to fulfill the certificate criteria's.

The cost should only be generated by use, but now I come to my problem. The SQLpool seems to run all the time, without any reason and generates costs.

As I got my first bill (01.01.2023 - 31.01.2023: 475€) I canceled everything and deactivated my account, but it had no effect...

Friday I got my seccond bill (01.02.2023 - 28.02.2023: 508€) and I tried to contact the support to asked them to cancel my subscription, but I am no longer allowed to contact the support.

What can I do now? I have no options anymore to ask for support.

Thanks for you support in advanced,

Marco

Azure Training
Azure Training
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Training: Instruction to develop new skills.
1,244 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. JimmySalian-2011 42,071 Reputation points
    2023-03-13T14:49:23.2566667+00:00

    Hi Marco,

    Can you contact the Global support team for the billing and charges as your account is locked/subscription cancel, you will be able to only contact support via global numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.

    JS

    ==

    Please accept as answer and do a Thumbs-up to upvote this response if you are satisfied with the community help. Your upvote will be beneficial for the community users facing similar issues.

    0 comments
  2. ajkuma 24,396 Reputation points Microsoft Employee
    2023-03-13T17:31:53.3833333+00:00

    Apologies you experienced this issue.

    As JS mentioned, for a specialized assistance with billing/subscription issue, please contact Azure subscription and billing support team, they would be in a better position to assist you with this concern.

    Billing and Subscription tickets are free.

     

    With Basic plan, billing and subscription management support’ is available to all the customers. Please see, this – Support Plans comparison and FAQs

    https://azure.microsoft.com/support/faq/#support-overview

    https://azure.microsoft.com/support/plans/

    Just adding more insights on this:

    The sandbox works independently from your regular subscriptions. In this case, you don’t have to leverage your free subscription.

    As mentioned in this Learning module - Exercise - Explore Azure Synapse Analytics --
    "In this exercise, you'll use a provided script to provision an Azure Synapse Analytics workspace in your Azure subscription; and then use Azure Synapse Studio to perform core data analytics tasks."

    I understand you have leveraged your own Azure subscription for practicing training modules, please check this for info on managing: Run Microsoft Learn training exercises in your own subscription

    0 comments