Not getting user detail for shared ipad device when check from portal

Richa Kumari 286 Reputation points
2023-03-20T12:38:24.09+00:00

Hello,

I have enrolled a shared ipad device and login with suppose abc account but when I check the user properties it is not showing like below
User's image

other profiles and compliance are showing for this user on this device.

any assist will be helpful

Thank

Rich

Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
202 questions
Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,785 questions
Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,303 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,666 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Simon Ren-MSFT 31,756 Reputation points Microsoft Vendor
    2023-03-21T08:40:29.2+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    Per my experience, it's expected behavior. In the Intune portal, it maps user account to devices by using the primary user.

    To setup shared iPad, we should set User affinity to enroll without User affinity. So there is no primary user for shared iPad, and the login user will not be shown under the shared iPad in Intune portal.

    Hope it helps. Thanks for your time.

    Best regards,

    Simon

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments
  2. Simon Ren-MSFT 31,756 Reputation points Microsoft Vendor
    2023-03-23T09:37:41.6+00:00

    Hi,

    Hope everything goes well. Do you need any further assistance about this issue? If yes, please feel free to let us know, we will do our best to help you.

    If the response is helpful, it's appreciated that you could click "Accept Answer" and upvote it, this will help other users to search for useful information more quickly.

    Thanks for your time.

    Best regards,
    Simon

    0 comments