the credentials within your profile may have expired - MacOS

zxBAI Vega,Maximiliano (IT INF) EXTERNAL 10 Reputation points
2023-03-23T17:42:35.7766667+00:00

Hi team,

We've an issue with a MacBook Pro 14 when we trying enroll it again under Intune. After downloading the profile and try install it, the follow error shows "Could not obtain the final profile using the Encrypted Profile Service. The credentials within your profile may have expired. Before this happen, the device was enrolled but a few days ago the user wasn't able to loggin OneDrive and sync their folder so we proceed to check the device status in Azure and then re-register the device but this isn't possible since then. Is there something else that we can do from the device?

Microsoft Intune MacOs
Microsoft Intune MacOs
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.MacOs: A family of Apple operating systems for the Apple Mac line of computers.
76 questions
Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,301 questions

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  1. Simon Ren-MSFT 31,756 Reputation points Microsoft Vendor
    2023-03-24T02:45:22.2466667+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    1,Deleted all the credentials related to your work or school account, uninstall Company Portal, and then try again.

    2,Delete the MacBook Pro 14 device from Azure and Intune portal, then try to enroll it again.

    Similar threads for your reference:

    Unable to re-enrol mac to Intune - Profile Installation failed

    MacOS Profile installation failing

    Thanks for your time. Have a nice day!

    Best regards,

    Simon

    If the response is helpful, please click "Accept Answer" and upvote it.

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    1 person found this answer helpful.
  2. Simon Ren-MSFT 31,756 Reputation points Microsoft Vendor
    2023-03-29T10:09:38.4+00:00

    Hi,

    Hope everything goes well. Do you need any further assistance about this issue? If yes, please feel free to let us know, we will do our best to help you.

    If the response is helpful, it's appreciated that you could click "Accept Answer" and upvote it, this will help other users to search for useful information more quickly.

    Thanks for your time.

    Best regards,
    Simon

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