Access App Crashes

Riley3131 0 Reputation points
2023-03-24T16:42:47.1433333+00:00

Hi - I have an access app (sql server backend) deployed for several (30+) clients all over the midwest. Each client has one pc dedicated to running some backend tasks (pulling from other sql servers, sending emails, importing and storing info from text docs, etc.). A few weeks ago (late Feb 2023) one client started getting random crashes throughout the day. I have tried to troubleshoot, but I have found nothing so far. Then Tuesday this week (3/21/2023) several other clients started having the same problem... only on the dedicated pc. By Thursday (3/23/2023), all but 2 clients are having this problem. The app is somewhat custom, although there are portions that are identical (or nearly identical) for each client. Some clients had an update from me, and some did not... trapping errors hasn't helped. Event Viewer shows app crashes, sometimes with an ntdll.dll fault...

The app crashes are so widespread across all my clients, with different PCs/VM, different OS (win10, win 11, server 2016, server 2019)... it has to be some sort of bug somewhere... maybe an office update? The 3/14/2023 path installed between 3/14 and 3/19, but the problems didn't show up for a few days...

I am so busy restarting all the servers and getting things running again I haven't had a chance to post. I have researched and searched for any bug reports as best I can - but nothing so far. Is anyone else having issues lately? Any ideas what to try next?

Thanks for any help you can provide!

Access
Access
A family of Microsoft relational database management systems designed for ease of use.
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Access Development
Access Development
Access: A family of Microsoft relational database management systems designed for ease of use.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Karl Donaubauer 1,726 Reputation points MVP
    2023-03-24T18:29:32.9866667+00:00

    Hi,

    I'm not aware of any "general" crash problem or bug with the latest Access updates.

    Are all your clients on M365? All on the same (Current?) update channel?

    No further characteristics for the crashes? Like doing sth in the app, having the app open for a defined time or such?

    It's hard to say what to do next without knowing your application, environments etc. I would probably concentrate on finding sth with these 2:

    all but 2 clients are having this problem

    Are they on a different (slower) M365 update channel than the others?

    Do they have different "components" in connection with your application than the others? Different frontend or backend system/version, other virus/malware protection, Windows version etc.

    Servus
    Karl

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