Intune Enrolled MacOS Device Reinstalling Office While In Use

Elijah Edmunds 0 Reputation points
2023-03-28T16:27:44.6333333+00:00

We have a small footprint of MacOS Devices in our environment.

Periodically I've received reports from end users that Teams has closed while in use and seemed to reinstall itself.

I was finally able to speak with a user right as this happened this morning and it appears that Company Portal may not be detecting Office as installed, so since it is a required app it kicks off the Install process which closes any open versions of the app, removes them, and reinstalls.

Within Company Portal we were able to see the Microsoft 365 Apps for MacOS package as "installing" right after Teams closed on him, mid meeting.

This may be happening post MacOS updates, but thats somewhat anecdotal. This user in particular user DID update their MacOS version to 13.3 this morning shortly before this happened.

Has anyone else seen this behavior or solved a similar issue?
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Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
480 questions
Microsoft Intune MacOs
Microsoft Intune MacOs
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.MacOs: A family of Apple operating systems for the Apple Mac line of computers.
76 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,657 questions
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  1. Simon Ren-MSFT 31,756 Reputation points Microsoft Vendor
    2023-03-29T02:48:45.3466667+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    1,You can try to completely remove Microsoft 365 Apps and reinstall it to have a try.

    2,Turn off auto update.

    Similar thread here: Mac Auto Install

    Thanks for your time. Have a nice day!

    Best regards,

    Simon

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