Azure OpenAI Service Outage

Sikora, Nicholas 5 Reputation points
2023-03-28T19:41:04.6666667+00:00

The Azure OpenAI Studio, Chat Playground, GPT Playground, and API operations are all failing. There were no changes at all conducted on our service.

The following message appears when trying use the Chat Playground:

The completion operation does not work with the specified model, text-davinci-002. Please choose different model and try again. You can learn more about which models can be used with each operation here: https://go.microsoft.com/fwlink/?linkid=2197993.

There are no logs, alerts, nor diagnostics indicating failures. What is going on here?

Azure OpenAI Service
Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
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  1. YutongTie-MSFT 50,856 Reputation points
    2023-03-28T20:39:14.0133333+00:00

    Hello @Sikora, Nicholas

    Thanks for reaching out to us, I am sorry there is an ongoing outage which causes this issue.

    Move the announcement from product team in another post - https://video2.skills-academy.com/en-us/answers/questions/1194004/azure-openai-suddenly-getting-completions-call-fai

    Thanks for sharing the reports, everyone.

    As of the time of writing (3/28, 1:26pm PDT) Azure OpenAI is experiencing an outage that unfortunately manifests as the "operation not supported" errors observed here. The teams responsible are actively working on mitigating the issue and we hope to have requests working again ASAP.

    You can track the status of this issue and mitigation via the notifications view in Azure Portal (https://portal.azure.com -- the notifications "bell" icon in the upper right of the default view) and this should be a direct link: https://app.azure.com/h/BK1G-F80/609f27

    Separately, thank you for pointing out both the inapplicability of the reported error as well as the broken link in the inapplicable error's text; the corrected forward-link (https://go.microsoft.com/fwlink?linkid=2197993, removing an extra / in the URL) does route to the intended page but is still no more applicable to the problem right now. While getting things working again is the highest priority, making these error messages correct and useful is also very important.

    We apologize for the inconvenience and appreciate your patience as we work to restore service as quickly as possible.

    I hope this helps!

    Regards,

    Yutong

    -Please kindly accept the answer if you feel helpful to support the community, thanks a lot.

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