iPads failing to communicate with InTune

48664880 0 Reputation points
2023-03-29T19:35:30.8333333+00:00

Hello,

We started using InTune as an MDM for managing our Apple iPads about 5 months ago. In the time since then, we have had 6 devices that have stopped communicating with InTune. I can not find a reason for this, as all connectors and tokens appear to be healthy. What steps can I take to resolve this issue?

Thanks!
Caleb Goode

Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
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  1. Lu Dai-MSFT 28,366 Reputation points
    2023-03-30T02:04:19.0033333+00:00

    @48664880 Thanks for posting in our Q&A.

    For this issue, we appreciate your help to collect some information:

    1.Please refer to the following article to check if your iPad can successfully check in with the intune service.

    https://video2.skills-academy.com/en-us/troubleshoot/mem/intune/device-enrollment/ios-devices-inactive

    2.Please show the screen shot about the iPad status under Devices > iOS/iPadOS devices in intune portal.

    If there is anything update, feel free to let us know.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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    1 person found this answer helpful.