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Hi,
What to do when noone is helping me?!
First ticket was dated 13.02.23 00:13 and last reply i got was 10.03.23 20:37 (46 days since first contact)
The issue is 1 line with conditional access that are missconfigured.
The policy is now blocking ALL access to the tenant, and i have tried many different solutions but still no access.
"You can't get there from here" "This application contains sensitive information and can only be accessed from:" "domain joined devices. Access from personal devices is not allowed"
Only have cloud and no on-prem servers, so hybrid or domainjoined is not possible.
Been on the phone with MS several times, and verified identity a million times, they create a ticket and sends it to "data protection team" or "azure technical support" and i have also heard this two times "i have to escalate this to my mananger, and we will follow up" but i never get a replay after this..
For some reason the support teams don't know what the CC button in Outlook is....
To be able to resolve the issue they have to go inn the backdoor of the tenant, and to be able to do this they have to create a new ticket with one of my admin's SMTP add to gain access to the tenants backdoor, but i am not able to recieve any email on any of the accounts.. since im locked out.. but they close the support tickets instead of trying to call me??
I'm out of options and not sure what to do when noone is able to do the job they get paid for?
I have business critical content on one of the account that i can't access anymore, and there is also some content that i need for a project that is one going...
Another account is used for invoices, no access anymore on this one.. and what do you think happens if you don't pay any bills after 46days?
This is an issue that can be resolved with a 10min call and some configurations, but for some reason no one is helping me with this..
Hi,
We're very sorry for any inconvenience that may cause. You can find a customer service phone number in your country and get help in below link:
Thanks for your understanding and hope everything goes well with you.
Best regards,
Simon
Ty for the reply, but not helpful...
From my understanding the only way is to use the phone and call the support phone, but then we are back to start again.. another explanation of the issue, another ticket is created, another promise from MS to get back to me, nothing happens and case is closed due to miss communication between the MS teams that the actual problem is that i don't have access to my account and the only communication to me must be over the phone or with my private mail.
Not interested in a link to support phone, i need a solution on how to get this issue fixed without calling MS again.. or even better, a solution to open the backdoor to my tenant without triggering alarms and red flags that will shutdown my tenant completely.
Or even better... a technical contact that can reach out and take my case and actually fix this...
The issue was not critical in the beginning, but now it is.. something has to be done, and soon it's not that important on how this is fixed.
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@Michael Hay Bodahl Apologies for the inconvenience, As I understand you want to work with Data protection team to get access to your tenant which locked due to conditional access, send me an email on azcommunity [at] microsoft [dot] com referencing this issue with a subject line "ATTN:Givary", so that i can connect with you understand the issue and get things sorted for you.
I need few details like tenant id in order to discuss this further.
Looking for your response on this.
Hi Givary,
Ty for the replay.
Yes i want to work with someone to get access to my tenant again.
Issue is conditional access policy that are blocking access to tenant, o365, azure, users, mail etc..
Requirement is "domain join device" something that's not possible since no traditional ad is present. Everything is cloud.
Sending over information now.
@Michael Hay Bodahl Worked offline with multiple teams (Data protection team & Identity team), after validating details with Data protection team and we were able to exclude your account from Conditional access policy, after which you were able to login to Azure portal and access your applications.
Let me know if you have any further questions, feel free to post back.
Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.
This issue is finally solved, and it's all thanks to Givary for reaching out to the MS teams.
First ticket was dated 13.02.23 and today's date is 11.04.23
After talking to Givary about this issue it didn't take long before MS reached out and contacted me on my private account and communications was up and running.
Had to verify tenant ID and Owner ID ++ a couple of times before i got a confirmation that i have a 24H windows where i can login and fix the faulty policy.
The time used to fix the policy.. 10min.. and now it's all good again.
Tip of the day: Use your time when setting up Conditional Access! Don't rush it like i did..