Strange error at installation

Peter Forstmeier 21 Reputation points
2020-10-10T08:59:18.09+00:00

Hi,
after installation i got the following error while the basix setup run:
I never saw these bevor.

Any idea
Thanks
peter

Visual Studio Setup
Visual Studio Setup
Visual Studio: A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. Anna Xiu-MSFT 27,731 Reputation points Microsoft Vendor
    2020-10-12T07:41:42.917+00:00

    Hi Peter,

    Have you tried repairing your Visual Studio in Visual Studio Installer? Then, try to launch your VS2019 in safe mode and check if the error disappears.

    By the way, I am afraid that the picture you provided is not very clear. For further investigate, could you tell us this error with English?
    You can also share us some related installation logs. Please download and run this collect.exe tool, go to %temp% folder and find the vslogs.zip file, upload it to https://onedrive.live.com/ and share the link here. Thanks for your understanding.

    Sincerely,
    Anna

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  2. Peter Forstmeier 21 Reputation points
    2020-10-15T13:05:17.63+00:00

    Hi
    repairing dosn't work.
    I provide the link to the vslogs.zip:

    https://1drv.ms/u/s!ArKS3y_Z-bUEhZcXF-NWmOwy8Mh7tA?e=iHKoq8

    The errormessage is:

    The credentials for account '' could not be updated.

    AADSTS700082: The refresh token has expiered due to inactifity. The Token was issued on
    2019-08-27T06:33:27.00356702 and was inactive for 90.00:00:00.
    TraceId:9a8efdff-65c6-4e6d-89fa-f74b236b8000
    Correlation Id: f0a92d88-6cfe-49a7-9409-f199b7
    Timestamp:2020-10-09 14:32:05Z

    Thanks
    Peter

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  3. Anna Xiu-MSFT 27,731 Reputation points Microsoft Vendor
    2020-10-16T10:04:06.6+00:00

    Hi Peter,

    After checking your logs, it seems that you don’t successfully install the Visual Studio, please follow the following cleanup steps and retry your VS installation

    1. See if you have this file on your machine: "%programfiles(x86)%\Microsoft Visual Studio\Installer\resources\app\layout\InstallCleanup.exe"
    2. If so, please launch it from an admin command prompt with a -full param:
      InstallCleanup.exe -full
    3. If not, please manually delete the "%programfiles(x86)%\Microsoft Visual Studio\Installer” folder
    4. Relaunch the newly downloaded vs_community.exe
    5. Allow the first step to install the installer
    6. Once the installer comes up and you can see workload choices (.net desktop and the like), close it
    7. Go launch the same InstallCleanup.exe to clean up old build of VS
    8. Then relaunch vs_community.exe and install VS

    Hope it helps.

    Sincerely,
    Anna

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  4. Peter Forstmeier 21 Reputation points
    2020-10-20T14:27:34.74+00:00

    Hi,
    i did point 1 - 2

    'Detecting Visual Studio Installs: -> Detecting Instances -> Done
    Removing Installer Assets-> Uninstalling MSISs -> run until forever, kill after 2 hours

    Restart, same messages as above.

    Manually remove \installer

    did points 4 - 5 - 6
    Run cleanistaller.exe again
    same as above (Uninstall.... runs forever, kill after one hour)

    Peter

  5. Peter Forstmeier 21 Reputation points
    2020-10-21T12:33:07.527+00:00

    Hi,
    Edition: Windows 10 Pro N Insider Preview
    Version : 2004
    Build: 20236.1005

    hat did you mean with clean boot?
    Peter

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