Set iOS Devices to Supervised Mode

Jayd 171 Reputation points
2020-10-12T12:40:48.333+00:00

Hello Community,

we want to Rollout iOS Devices in Supervised mode. Our Problem is that we cant get the Devices Synced to Apple Business Manager.

The following configurations have been set:

  • We Set up the Enrollment Programm Token
  • a Profile has been created with following Configuration!

31702-2020-10-12-14-18-36-edit-profile-microsoft-endpoin.png

So what we have done is, downloading the Company Portal App from the App Store and add the Phone to intune.

The Phone is than listet in Intune. But under "Enrollment program Tokens" theres no device listet. Its also not possible to add devices from Intune.

I already know that one possibility was to use the Appe Configurator. But we dont have a Mac. Do the Devices first need to be Added to the Apple Business Manager to Sync them?

Thank you a lot for your help.

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
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Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,303 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,666 questions
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Accepted answer
  1. Crystal-MSFT 45,656 Reputation points Microsoft Vendor
    2020-10-13T02:35:34.667+00:00

    @Jayd ，From your description, it seems you are doing the enrollment with Apple's Automated Device Enrollment. But we can't sync the device under the MDM server in Enrollment program token If there's any misunderstanding, feel free to let us know.

    Firstly, we ned to make sure the iOS/iPadOS devices purchased through Apple's Automated Device Enrollment (ADE). And the information is imported into Apple Business Manager portal. If not, please contact Apple to fix it. For the steps to enroll iOS with Apple's ADE, we can read the following article:
    https://video2.skills-academy.com/en-us/mem/intune/enrollment/device-enrollment-program-enroll-ios

    Hope it can help.

    If the response is helpful, please click "Accept Answer" and upvote it.
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  1. Jayd 171 Reputation points
    2020-10-14T06:48:31.21+00:00

    Hello @Crystal-MSFT thanks for the quick respond. I was hoping to find other ways, to Sync the Devices. Thanks a lot, than i will try to get the Devices into the Apple Business Portal.

  2. Rahul Jindal [MVP] 9,551 Reputation points MVP
    2020-10-14T06:53:03.957+00:00

    For ADE, the devices need to register with ABM service first before they can sync with Intune. What you need to do is register your reseller id in ABM account who will be adding the devices in ABM for you. Add your Intune tenant in ABM MDM servers, assign to the devices and they will sync with Intune.