Hi @Haydée Cuevas
Currently in Microsoft Q&A we only support English, could you please edit your question into English?Thanks for your understanding.
According to the translation tool, I know that you want to cancel Visio subscription.
To help you better, I would suggest you contact Microsoft team directly. You may click "Request a call back" under the section of "Troubleshoot issues if you can't cancel your subscription" in: https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b.
Hope the informaction could be helpful.
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