disabled my subscription for "suspicious activity"

Teresa Rey (IDEA) 5 Reputation points
2023-04-24T07:50:58.2533333+00:00

My company suscription has been disabled due to "suspicious activity". When I try to get it back up it says "We’ve identified suspicious activity in this subscription that violates the Microsoft Acceptable use Policy. To protect your account, we’ve disabled the subscription. Please contact Azure support to re-activate your subscription." and to contact Azure support, but its rated as C Severity, when in reality my whole department is stopped by this. I have production software running in Azure and is also stopped. How can I get it back ASAP? Thank you

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Tech-Hyd-1989 5,791 Reputation points
    2023-04-24T07:58:12.23+00:00

    Hello Teresa Rey (IDEA) I’m sorry to hear that your subscription has been disabled due to suspicious activity. To reactivate your subscription, you can follow these steps<sup>**[1]</sup>

    1. Sign in to the Azure portal.
    2. Go to Subscriptions and then select the canceled subscription.
    3. Select Reactivate.

    If you have other subscription types, you can contact support to have your subscription reactivated<sup>.</sup> After your subscription is reactivated, there might be a delay in creating or managing resources<sup>.</sup> I hope this helps! Let me know if you have any other questions. Reference Link: Reactivate a disabled Azure subscription Please accept answer and upvote if the above information is helpful for the benefit of the community.

  2. Monalla-MSFT 12,946 Reputation points
    2023-04-25T14:01:20.59+00:00

    [@Teresa Rey (IDEA) ] - Thank you for reaching out to us and apologies for the inconvenience caused to you.

    Looks like we need to troubleshoot this further, we would like to put you in touch with a support engineer so you can receive 1:1 support for a deeper investigation on this.

    We would need you to send us an email at AzCommunity@Microsoft.com by providing below details.

    Subject : ATTN:Monika

    1. Subscription ID
    2. A link to this thread.

    Please email us these details and we will work with you closely to get this issue taken care of and also post any findings here in the thread so the community can benefit from it.

    Thanks in advance. Looking forward for your email.

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  3. Timmy Ymmit 0 Reputation points
    2024-05-06T21:43:05.3+00:00

    Hi,
    I am having the same problem. I am trying to get prepared for az-900 and az-204 exams with free account.
    I got this message
    Your account or subscription is disabled for security reasons.

    We detected suspicious activity or terms of use violations and disabled your subscription to protect the owner of the payment instrument and Microsoft. If you believe this is an error, continue to submit a support ticket with the security team to review the decision.
    I used my own credit card.

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  4. A 0 Reputation points
    2024-07-27T22:06:25.98+00:00

    I have the same issue i contacted them and they didn't solved my issue , Worst Company ever ! I lost all my work

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