Azure Media Services + DRM with Video.js: Non-DRM video works but DRM video keeps loading with no error in console and player events

Sadman Sakib 51

I am using Azure Media Services with DRM and the Video.js official Azure Media 3rd party GitHub examples. The non-DRM video works fine, but when I try to play DRM-protected video, it keeps loading with no error in the console and player events. I have followed the implementation guidelines for Azure Media Services DRM, but still facing issues with playing DRM-protected videos. I need help troubleshooting the issue and getting the DRM-protected video to play successfully with Video.js and Azure Media Services.

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ajkuma 24,396 Reputation points Microsoft Employee

2023-04-27T19:54:16.31+00:00

From the issue description I understand you have referred to this doc: Media Services 3rd Party Player Samples ( for samples and browser versions tests). While I'm checking on this internally, just to clarify, does this issue occur only on a few DRM videos or all the DRM videos? Thanks for your patience!
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Sadman Sakib 51 Reputation points

2023-04-27T20:23:04.47+00:00

To clarify, the issue I am experiencing is that DRM videos do not play at all, and I have attempted to view multiple videos without success. Despite loading without displaying any error messages, the videos do not actually play. However, non-DRM videos are functioning correctly. I appreciate your efforts to look into this issue and your continued assistance in resolving it.
Sadman Sakib 51 Reputation points

2023-04-27T20:36:23.23+00:00

Thank you for following up on my issue. To further clarify, I am having difficulty playing DRM-protected videos on the Media Services 3rd Party Player Samples page. Specifically, when attempting to play these videos, they will load but will not actually play, and I have tried multiple DRM-protected videos to confirm this issue. On the other hand, non-DRM videos play correctly. Thank you for looking into this issue and for any assistance you can provide in resolving it.
ajkuma 24,396 Reputation points Microsoft Employee

2023-05-02T08:00:29.5533333+00:00

Sadman Sakib, Just checking in to see if you had got a chance to see the previous response.
If the answer helped (pointed you in the right direction) > please click Accept Answer Or please share the requested/more info to help you better.

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ajkuma 24,396 Reputation points Microsoft Employee

2023-04-28T04:51:12.9766667+00:00

@Sadman Sakib , Thanks for the follow-up and additional info. This might be a cross site scripting issue (zone issue). I see that you’re using localhost (127.0.0.1) to test with, mixing content from that zone to an Internet zone may make the browser experience such issues with DRM.
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Azure Media Services + DRM with Video.js: Non-DRM video works but DRM video keeps loading with no error in console and player events

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