![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 98%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
292 questions
Hi @Emily Pruc Greetings! Welcome to Microsoft Q&A forum. We apologize for the inconvenience this issue has been causing you.
- Here is a link to the Azure Kinect troubleshooting guide that will help you get started with debugging the issue. See the section Image quality issues fir the initial steps.
- You can test the device using Azure Kinect Viewer to verify if the sensors are working correctly and to figure out if the error could be related to a particular positioning of the device or the configuration.
- Test different operating modes to narrow down if the issue is happening in a specific mode
- Is your Azure Kinect recorder synchronized with any external devices?
- If the Azure Kinect recorder is synced with any external synchronized devices, restarting a subordinate device will cause synchronization to be lost.
- Please refer the Tips section of Use Azure Kinect recorder with external synchronized devices for more details if this is applicable to you.
- Make sure your device uses that latest Azure-Kinect-Sensor-SDK
Please let us know if the above steps do not help you in narrowing down the issue. We can connect offline to inspect a sample file captured with the corrupted frames and investigate this issue further.